Policies & Legal
Overview
Welcome to Covenant Cookie Creations! By using our website or making a purchase, you agree to the terms and policies outlined here. Please review them carefully.
Using Our Site
To use our website, you must be of legal age in your area or have permission from a parent or guardian. You may not use our products for any illegal activities or violate any applicable laws. Any misuse may result in the termination of our services.
General Conditions
We reserve the right to refuse service to anyone at any time. While your data may be transferred across networks securely, credit card information is always encrypted for protection.
Information Accuracy
We work to keep our content accurate and up to date, but we’re not liable for any errors. Content may be updated or modified at any time without notice.
Pricing & Service Changes
Prices and services on our website may change without prior notice. We’re not liable for any changes or impacts these adjustments may have.
Order & Account Details
We may limit or cancel orders at our discretion, including orders that appear to be placed by resellers. Please provide accurate billing and account details for all orders.
Third-Party Tools & Links
We may offer third-party tools or links for your convenience, but we are not responsible for their content. Use them at your own discretion.
Comments & Feedback
By sharing ideas or feedback, you allow us to use them without restriction. You’re responsible for your submissions and agree not to post anything offensive or unlawful.
Personal Information
Your information is protected under our Privacy Policy.
Prohibited Activities
Do not use our site for any unlawful activities or to violate any laws. Misuse of the site may result in termination of your account.
Liability Disclaimer
While we aim to keep the website running smoothly, we cannot guarantee uninterrupted access. Use of our site is at your own risk, and we are not liable for any losses or damages.
Terms Changes
We may update these terms at any time. Continued use of the website indicates acceptance of the latest terms.
Contact Us
For questions, contact us at [email protected]
At Covenant Cookie Creations (“we” or the “Site”), we are committed to protecting your privacy. This policy explains how we collect, use, and share your information when you visit or make a purchase from our Site.
Have Questions?
If you have any questions about this policy or need more details about our privacy practices, feel free to contact us by email at [email protected] or by phone at (850) 257-6467.
What Information We Collect
Device Information
- Why We Collect It: To make sure our site runs smoothly and to analyze usage for improvements.
- How We Collect It: Automatically through cookies and similar technologies.
- Info Collected: Browser version, IP address, time zone, and details about your interactions on our Site.
- Shared With: Google, Bing, and Facebook.
Order Information
- Why We Collect It: To process your order, arrange shipping, and keep you updated on your purchase.
- Info Collected: Name, billing and shipping address, payment info, email, and phone number.
- Shared With: Same as above, to ensure smooth transaction and support.
Customer Support Info
- Why We Collect It: To assist you with any questions or issues.
- Info Collected: Information you provide directly to our support team.
For Parents
Our Site is not intended for users under 18. If you believe your child has shared personal information, please contact us to have it removed.
Sharing Information
We may share your information with trusted partners to help us provide and improve our services. We also may share information to comply with legal requirements or protect our rights.
Targeted Advertising
We use tools like Google Analytics to better understand how visitors use our Site and provide ads you may find helpful. Learn more about how Google handles data here: Google Privacy Policy. You can also opt out of personalized ads by visiting the Digital Advertising Alliance’s opt-out portal.
Your Rights
Depending on your location, you may have rights to access, update, or delete your information. For example:
- GDPR: If you’re in the European Economic Area, you can request access, correction, or deletion of your personal information.
- CCPA: If you’re a California resident, you can access your information, request deletion, or appoint someone to act on your behalf.
Cookies
Cookies help improve your experience by remembering your preferences. We use different types of cookies for functionality, performance, and advertising purposes.
Updates
We may update this policy periodically to reflect changes to our practices or for regulatory reasons.
Complaints
If you have any complaints, please reach out to us first. If you’re not satisfied with our response, you can contact your local data protection authority.
We may use or disclose the personal information we collect for one or more of the following purposes:
- To fulfill or meet the reason you provided the information. For example, if you share your name and contact information to request a price quote or ask a question about our products or services, we will use that personal information to respond to your inquiry. If you provide your personal information to purchase a product or service, we will use that information to process your payment and facilitate delivery. We may also save your information to facilitate new product orders or process returns.
- To issue warranties and conduct after-sale services.
- To provide, support, personalize, and develop our Website, products, and services.
- To create, maintain, customize, and secure your account with us.
- To process your requests, purchases, transactions, and payments and prevent transactional fraud.
- To provide you with support and to respond to your inquiries, including to investigate and address your concerns and monitor and improve our responses.
- To provide you with email alerts, newsletters, and other notices concerning our products services, or news, that may be of interest to you.
- To personalize your Website experience and to deliver content and product and service offerings relevant to your interests, including targeted offers and ads through our Website, third-party sites, and via email or text message (with your consent, where required by law).
- To help maintain the safety, security, and integrity of our Website, products and services, databases and other technology assets, and business.
- For testing, research, analysis, and product development, including to develop and improve our Website, products, and services.
- To respond to law enforcement requests and as required by applicable law, court order, or governmental regulations.
- To evaluate or conduct a merger, divestiture, restructuring, reorganization, dissolution, or other sale or transfer of some or all of our assets, whether as a going concern or as part of bankruptcy, liquidation, or similar proceeding, in which personal information held by us about our consumers is among the assets transferred.
We will not collect additional categories of personal information or use the personal information we collected for materially different, unrelated, or incompatible purposes without providing you notice.